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SHIPPING & RETURNS

SHIPPING POLICY

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At Path´Life, we are committed to providing a safe, reliable, and convenient shopping experience for our customers worldwide.

🌎 International Shipping

We currently ship our products to customers in various countries around the world. Shipping availability may vary depending on the destination and local regulations.

📦 Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information whenever tracking is available.

🚚 Delivery Times

Estimated delivery times vary depending on the destination:

United States & Canada: 7–15 business days
Europe: 7–20 business days
Latin America: 10–25 business days
Other international destinations: 10–30 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs clearance, local postal services, holidays, weather conditions, or other circumstances beyond our control.

🔎 Order Tracking

When tracking is available, a tracking number will be provided by email after your order has been shipped.

Please allow 2–5 business days for tracking information to become active in the carrier's system.

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary from country to country, and we recommend checking your local regulations before placing an international order.

📍 Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete before completing your purchase.

We are not responsible for delays, returned packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

I appears to be lost, significantly delayed, or arrives 

⚠️ Important Notice

Certain beauty and health products may be subject to import restrictions or regulations depending on the destination country. Customers are responsible for ensuring that the products they order can legally be imported into their country.

By placing an international order, you acknowledge and agree to the terms of this Shipping Policy.

If you have any questions regarding shipping, please contact us at supportvitals@gmail.com before placing your order.

RETURN & EXCHANGE POLICY

At Path´Life, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

🔄 Returns

You may request a return within 30 days of receiving your order, provided that the product meets the conditions described below.

To be eligible for a return, the product must:

Be unused and unopened.
Be in its original packaging and in the same condition in which it was received.
Include all original accessories, labels, and packaging materials.
Be accompanied by proof of purchase or your order number.

⚠️ Beauty & Health Products

For health, hygiene, and safety reasons, opened, used, or unsealed beauty and health products cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.

This policy helps us maintain the highest safety and hygiene standards for all of our customers.

🔁 Exchanges

We offer exchanges only for products that arrive damaged, defective, or different from the product originally ordered.

If you received an incorrect or damaged item, please contact us within 7 days of delivery and provide:

Your order number.
A description of the issue.
Clear photos or videos showing the product and its packaging.

After reviewing your request, we will provide instructions for the next steps.

💰 Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable, unless the return is due to an error on our part, a defective product, or an item damaged during shipping.

📦 Return Shipping

If the return is due to a customer preference, such as ordering the wrong product or simply changing your mind, the customer may be responsible for the return shipping costs.

If the product was received damaged, defective, or incorrect, we will review the situation and, where applicable, cover the necessary return or replacement shipping costs.

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

Opened or used beauty products.
Opened or used health products.
Products without their original packaging.
Products damaged through misuse or improper handling.
Items returned after the applicable return period.
Products that cannot legally or safely be resold for hygiene reasons.

📩 How to Request a Return

To request a return or exchange, please contact us at supportvitals@gmail.com with your order number and a brief explanation of your request.

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

We reserve the right to refuse returns that do not meet the requirements outlined in this policy.

By purchasing from Path´Life you acknowledge and agree to this Returns & Refund Policy.

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